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Utilizing Technology as a Differentiator

Utilizing Technology as a Differentiator: A Chat with Recover Health’s John Fraser

We caught up with Recover Health’s Chief Information Officer, John Fraser, to learn about the various technological investments the organization of approximately 1,500 employees has made to improve efficiencies, reduce staff stress, and improve client care.

Here are some of his insights:

Before you started working at Recover Health, had you worked in the home health industry?

Before starting at Recover Health 18 months ago, I worked with another home health care agency. Prior to that, I was in financial services, and before that, I was in manufacturing. It’s been a fun transition because when I think of technology advancement, manufacturing has always been about ten years ahead of financial services, and financial services have always been about ten years ahead of health care. So the past 20 years of my expertise has been really, really fun because I’ve been able to apply some of the same technologies that manufacturing was using in the ‘90s and 2000s to financial services and now to health care in the 2020 era. It’s fun to see the synergy between those industries. At the end of the day, you still need to interface with clients; you still need to have things completed efficiently; you need to document your processes. There are a lot of common themes you can take from one industry and apply to another.

Tell me about advancements in technology at Recover Health.

Our advancements in technology started many years before I got here. Probably the most noteworthy would be investments in both time and energy, co-developing our electronic medical record product. It is the primary platform we use to document our client visits as well as do our billing for those visits.

How do your technology enhancements improve the care for clients?

We have created efficiencies in as many ways as possible for our clinicians so that they can spend more time assessing and promoting well-being for our clients. Our clinicians use iPads connected in real-time. So, we know when a visit begins and ends, and all the data is synchronized in real-time. For example, 5 minutes after that visit has been completed—whether it’s the clinical manager in the back office or another clinician who is going to see that client for a different discipline later that day—staff has immediate access to the data. This clearly helps the health and well-being of the client. Real-time care coordination helps us to make sure we always have the latest information about that client.

How does this new technology impact morale and retention?

We are leveraging some of the newer technologies, particularly audio and visual through Microsoft Teams, and our new platform called Recover Health Knowledge Base is really focused on training our staff from anywhere. We have 30 offices across six states, and most of our employees are not based in our offices—they are caring for people in the community. We use iPads, for example, to host our nursing meetings. We can engage our employees at any time, wherever they happen to be. With Knowledge Base, we have leveraged technology and created a world-class on-boarding experience for our clinicians. This helps new clinicians learn the Recover Health way. Knowledge Base is a real-time, online platform that provides step by step guidance for the first 3 to 4 months of a new employee’s training and on-boarding and ongoing process change for existing staff.

 Where do you see the relationship between technology and the home health industry going in the future?

A more significant reliance on technology is the future for anyone in home health care. Recover Health, especially over the past 12 months, has been very forward-thinking and willing to invest in technology. We’re pushing ahead, have built the foundation, and now have transitioned to a model where we are developing our own technology.

Utilizing technology as a differentiator, it’s clear there are numerous ways Recover Health is approaching and embracing technological innovation and distinguishing itself as a leader within the industry.

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Thank you

We want to send our appreciation to all health care professionals for the work they do every day and especially now as we face a new challenge. Recover Health is blessed to work with the very best home health professionals in the industry. Thank you for the exceptional care you provide our clients; you are making a meaningful difference in their lives!
Sincerely,
Greg and Kara Von Arx

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Tips for Preventing Coronavirus

Check out these CDC tips on how to protect yourself and others from COVID-19. We will continue to post information that our followers can utilize to help keep themselves and loved ones safer during this challenging time.

Steps to prevent illness: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

What to do if you are sick: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html

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Recover Health Acquires Home Health Agency in Davenport

davenport ia

DAVENPORT, IA., Mar. 4, 2019 – Greg Von Arx, CEO of Recover Health Inc., announces that they have acquired a new office in Davenport, IA. This is Recover Health’s second acquisition in 2019, adding a new office in Denver, CO in January.

Recover Health is a Medicare-certified home health agency with 31 locations across Colorado, Minnesota, Wisconsin, Iowa, South Dakota, and Nebraska. Serving over 11,000 clients per year and employing over 1,500 team members, Recover Health is excited to provide home health care to those in the Davenport area.

Greg Von Arx stated that, “Recover Health is excited to serve Davenport, IA as well as the surrounding area. We can immediately offer skilled nursing, physical therapy, occupational therapy, and home health aide services”.

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Recover Health Purchases Office in Denver

NORTHGLENN, CO., Feb. 1, 2019 – Greg Von Arx, CEO of Recover Health Inc., announces that they have purchased an office in Northglenn, CO.

Greg Von Arx stated that, “Recover Health is excited to serve the community of Denver as well as the surrounding area. We will offer skilled nursing, physical therapy, occupational therapy, and home health aide services. Recover Health is a Medicare-certified agency that not only works with Medicare insurance but also Medicaid, Veterans Affairs, commercial carriers, long-term care, and private pay”.

Recover Health has a total of 30 locations across Colorado, Minnesota, Wisconsin, Iowa, South Dakota and Nebraska. Serving over 11,000 clients per year and employing over 1,400 team members, Recover Health is excited to provide home health care to those in the Denver area.

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2nd Annual Sunglasses Day!

 

We love to engage with our home health care clients and fellow team members by having some fun and good laugh’s.

We just participated in our 2nd Annual Sunglasses Day and made great memories. We are proud to announce the following winners were selected in the drawing:

Gayle W. – Fergus Falls

Angela S. – Council Bluffs

Danielle Y. – St. Cloud

Thank you to everyone that participated!

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Help Bring this Kiddo Home in Mankato!

Hello, nurses (and more specifically, nurses who love kids and are looking for a job in the Mankato area). If your dream job is to work with pediatric patients in an intensive care setting, this would be a great investment in your experience. Creating the ICU level of care in the home environment while focusing on one patient, with outstanding training and support, will be the recipe for your success.

Our greatest teachers are our clients and their families. Each journey tells a story…. here is one of them.

A bit of a backstory from their perspective:

We are currently seeking nurses to care for our 1 year old daughter, Lucy.
On February 11th, Lucy was airlifted from Mankato to the PICU at St. Marys in Rochester for respiratory failure. Before then, she was totally healthy and the extent of her medical history included pink eye and an ear infection. She was diagnosed with adenovirus 3, H. influenzae, and pneumonia. One month of ECMO and a tracheostomy later, we are ready to go home.

 

A little about our family:

I’m Brittany, Lucy’s mom. My husband, Lance, and I live a few minutes from MSU and Lucy is our only child. We are both funeral directors, (…but definitely, don’t live up to the stereotype). I love cooking, gardening, reading, sitting on my porch with a cup of really good coffee, and turning everything into a to-do list. Lance is a type one diabetic and former world traveler with a passion for good food (or fast food, he’s not that picky), watching movies in his man cave, and seasonal candles from Pier 1. He refuses to cancel cable because he’d miss out on the Nightly News, Wheel of Fortune, and the Today Show.

Our house is pet-free and smoke-free, and aside from a couple random junk drawers, we’re relatively clean and organized. Making our home a comfortable workspace is a priority. If that means parking in our garage, having a desk for charting, filling the cupboard with your favorite snacks, or hooking you up with our Netflix account, the possibilities are endless.
Of course, Lucy would be your number one focus. She is so easy to love and has won the hearts of everyone in the PICU. She loves to make a mess while eating, snuggle before naptime, go for stroller rides, and play with noisy toys.

 

If you (or a friend) are interested in knowing more about this opportunity, please contact: (877) 266-5795
 
We look forward to hearing from you!