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2016 Annual ICARE Excellence Award Winner

We would like to respectfully nominate Kari Gatterman as our 2016 ICARE winner. Kari was hired as our physical therapist in 2009, and for the majority of that time she has been our only physical therapist for our Baraboo team.

It is our thought, and belief, that Kari Gatterman is the epitome and truest example of our ICARE mission, its values and traits.

Congratulations, Kari!


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28th Annual Trek 100 Ride for Hope

Kelsey Abel (Branch Manager of the Madison office) and her husband recently participated in the 28th Annual Trek 100 Ride for Hope bike ride. This is the second year they rode to support the MACC Fund (Midwest Athletes Childhood Cancer, Inc.). This year they represented Recover Health during their 66-mile ride!


The TREK 100 is the largest fund-raising event in the 40-year history of the MACC Fund. On Saturday, June 3, thousands of riders and hundreds of volunteers from throughout the country and even the world came together to “Ride for Hope.” Donations help support the state-of-the art research for childhood cancer and blood disorders at the Medical College of Wisconsin in the 6-story MACC Fund Research Center; at Children’s Hospital of Wisconsin in the MACC Fund Center and in the 14,000 square foot MACC Fund Childhood Research Wing of the University of Wisconsin’s Carbone Cancer Center. This Wisconsin based research impacts the treatment and care of children throughout the state, the nation and the world. Since the MACC Fund was founded in 1976, the overall five-year survival rate for childhood cancer has risen from 20% to 80%, yet children can relapse and have “late effect” issues. The MACC Fund has contributed nearly $59 million to date to research and the TREK 100s dating back to 1990 have contributed $14 million to this total.


If you would like to show your support, feel free to check out the following link!



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2nd Quarter ICARE Winners!

We would like to thank all of our ICARE Winners for promoting our mission statement in the work that they do. Our mission is to create relationships that make a meaningful difference in people’s lives. Each of our quarterly winners has demonstrated that they are living out our mission and we thank them for that!

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Spotlight Q & A: Recover Health’s ICARE Culture

Spotlight Q & A: Recover Health’s ICARE Culture

Recover Health is a mission driven organization dedicated to activating its philosophy and guiding principles every day. Marketing Director, Recover Health, and Business Development Director, Kristen Akervik, discuss how Recover Health’s staff live this mission every day.

Q: Tell us about Recover Health’s mission. What drives staff to show up and truly make a difference every day?

A: Our mission is to create relationships that make a meaningful difference in people’s lives. We take great pride in coordinating with our referral sources and collaborating with our business partners to provide exceptional service for our clients.

We work at recruiting and retaining individuals who are inspired by the same beliefs and values, and who intend to sustain relationships that truly make a difference in the lives of those we care for, work with, and encounter in our business activities.

Q: What is ICARE? How does Recover Health define ICARE and make it an initiative that is embraced by staff?

A: ICARE is a roadmap to live out our mission and values on a daily basis. We engage our employees with trainings, recognition programs, team building events, and on social media. Recover Health encourages involvement with fundraisers and volunteer opportunities, as well as other community events.

The 4 goals of the ICARE initiative are:

    Increase employee retention and recruitment opportunities
    Create an outstanding and meaningful experience every time, every day, for our clients and customers
    Improve client satisfaction and patient outcomes
    Create a company culture where client and customer experiences through ICARE becomes a market differentiator

Q: What does ICARE mean to staff?

A: Kathleen Cenac shared what ICARE means to her: “ICARE is a means to hold each of us accountable for our actions in and out of the office. It is more than an acronym; it stands as a reminder to treat others how we want to be treated, to live an authentic and positive life. I take ICARE with me everywhere I go, because I never want to go about a day without doing my best to make a difference in someone’s life.”

Q: How do employees bring the ICARE vision to life on a daily basis?

A: We consistently treat people with respect and kindness. We listen, and respond to, our customers and co-workers. Additionally, staff from our 20+ Recover Health offices volunteer at numerous functions within their communities.

Q: What comments have you received from clients that tells you ICARE is being embraced by staff?

A: We have received a lot of very positive feedback. Here are a just a few testimonials from our clients:


    “Both of my nurses are very friendly, thorough, and very likable. I am glad to see them when they come. They are also very helpful when I have questions.”
    “All the therapists and nurses were wonderful. They were kind and helpful.”
    “The nurse was very good. I appreciated his kindness and I was very comfortable with him. The follow-up calls to see how I was doing gave me the comfort that I needed.”
    “This healthcare agency is so wonderful. Thank you all!”
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Paraprofessional Appreciation Day at Recover Health

Recover Health dedicated today, July 13th, as Paraprofessional Appreciation Day! We would like to thank all of the Certified Nursing Assistants (CNAs), Home Health Aides (HHAs), Personal Care Workers (PCA & PCWs), as well as Homemakers for all the hard work provided to the communities we serve. We appreciate our Paraprofessional staff for carrying out our mission by creating relationships that make a meaningful difference in people’s lives.