October 2020 Newsletter – PDF download
A huge congratulations to Melissa Mertz, for winning the Customer Service Award at the Grand Rapids Chamber luncheon this month! Melissa works as an Account Executive for our Grand Rapids branch. A few weeks ago, she was nominated by the clinic social workers at Grand Itasca Clinic and Hospital, who felt that she was providing excellent customer service to the community.
The award came as a surprise to Melissa, who felt that she was doing what she always did—caring for patients the way she’d want her loved ones to be cared for. When accepting the award, she had a few words to say: “It’s very easy to provide excellent customer service because our entire organization, starting from the very top on down, focuses on providing excellent customer service and it’s a standard practice for all of us, and expected from all of us. Everyone across our organization, in my opinion, earned this award equally.” We couldn’t agree more, Melissa. We’re so grateful to have you in our Recover Health family. Thank you for making a meaningful difference in the lives of many!